Although case files along with subject files exist in all types of file plans, I find that the topic is not discussed in-depth within records management literature. In this post, I would like to lay out the key characteristics of a case file. Basically, there are two types of files in the file plan - case files and subject files. Subject files contain documents relating to an ongoing subject or a business function. Case files, on the other hand, contain "standardized content relating to a specific action, event, person, place, project or subject” (ARMA International, Glossary of RIM Terms). Some examples of case files include legal opinion files, HR files, contract files and project files.
Retention & Disposition (R&D)
Case files and subject files cannot be mixed together under a file series because they have different policy and retention behaviours.
First, case files have clear start and end dates unique to each case file. Case files are time-limited because it is event/date specific. The start and end dates are usually business process dependent and cannot always be determined in advance. There are exceptional instances when a closed case file can be reopened (e.g., An employee is terminated [employee case file closed] and is rehired after a period of time [employee case file re-opened]).
Secondly, case file retention is managed as per the file (event-based retention) but subject file retention is managed by grouping the contents in a time-based manner (e.g., annually). In other words, the content of a case file is treated as a whole and is managed together; that is, dispose all or none at all. The R&D rules of case files under the same parent category (i.e., case file series) are the same; but the R&D trigger dates of these files are different. Normally, a specific event, such as a project completion, triggers the file closure and the R & D calculation. Thus, the file close date and the subsequent retention schedule are often unknown at the time of file creation.
Case File Series
Case file series is a parent category that groups the same types of case files. The case files of its series all have same retention settings. However, each case file has different file-open and -close dates; thus, their retentions are triggered at different times. Case files may also have their own unique numbering system as part of the classification (e.g., policy number).
What is often not discussed in RIM is the fact that highly used case file series may be divided by yearly file parts. This is to manage file quantities; otherwise, a collection of case files may accrue over time and it can be hard to navigate through the file plan to find a specific case classification.
Here is a case file example:
*Note that text in [ ] represent category names.
- Case file series: 2790-20 [HR Staffing – Competitions, by position name and date]
- Grouping Folder: 2013 [Competitions 2013] (this number may not be part of a file classification if it is also part of a case number)
- Case number: 20130001 [RM Specialist (Full-Time)
- Thus, case file's classification is: 2790-20-2013-0001 or 2790-20-20130001 (this seems more common)
I hope you find this post helpful. For questions and comments, feel free to contact us at email@example.com
To learn more about how Collabware CLM helps with Case Management, find our CLM page and brochure here: