While everyone knows that customer engagement is key to any successful business, it seems that very few organizations truly live by that rule. That is not the case at Collabware. Customer engagement is our top priority and it shapes all aspects of our business, from research & development all the way through to product support. We don't even think about building a feature into our products unless a customer (ideally many) ask for it, or they at least express a need for a solution to a problem they are experiencing.To ensure that we continue to live by this standard, we have started this new blog so that we can engage more deeply and rapidly with customers and prospective customers. We hope you will participate in the discussion and we look forward to your input.